FAQ

Order

I ordered something by mistake. How can I cancel my order?

Please contact us as at momomeowmarket@gmail.com within 24 hours for assistance. We can cancel the order if it has not been shipped out.

My order has arrived faulty or damaged, what should I do? I am missing an item, what should I do?

Items may be shipped from different warehouses and delivered at different times. Please check your order for multiple tracking numbers. You may also reach out to our customer support at momomeowmarket@gmail.com for further assistance.

Where can I find my order number?
You can find your order number in your confirmation email.

 

Shipping

Where are the products shipped from?

All items are shipped locally from within the U.S. After being shipped, they generally arrive within 3 to 5 days.

Do you ship to P.O. boxes or APO/FPO addresses?

No, we are unable to ship to P.O boxes or APO/FPO addresses.

How long does it take to get my order?

All items are shipped from within the U.S. Please allow 1-3 processing days. After shipping, most customers can expect to receive their items within 3 to 5 days. 

Do you ship internationally?

No, we currently only ship to contiguous US. We may ship internationally later on. Please subscribe to our newsletter to receive any news. 

What should I do if my order says it's delivered, but I haven't received it yet?

At times, the carrier may scan the package for delivery before it is out for delivery. Kindly allow an additional day for the carrier to complete the delivery of your order. If you have not received your order after this period, you can either file a claim directly with the carrier or reach out to our customer service team at momomeowmarket@gmail.com.

 

Return

Can I exchange or return my product?

Returns and exchanges are accepted if our product fails to meet your complete satisfaction. The returned items must be in new condition and they should be undamaged. You are responsible for shipping the return using your preferred carrier at your own expense. To initiate the return process, please contact our customer service momomeowmarket@gmail.com. For more details, please see our Return & Refund Policy.

 

Promotions

How can I apply my discount code/promo code?
At Checkout, simply type the code into the box that says “Discount Code.” Then, click the button that says “Apply.”